PholarSec

Help center

Fotopoda Support

Need help with Fotopoda? Find answers below or write to us — we read every message.

Contact support

For technical issues, purchase questions, bug reports or privacy requests, email us.

Expected response time: within 48 hours (business days).

contact@pholarsec.com

Frequently asked questions

Are my photos uploaded anywhere?

No. All analysis, including similar-photo detection, runs on your device.

Can I recover something I deleted by mistake?

Yes, for 30 days from Recently Deleted (iOS) or your gallery's trash (Android).

Why does Fotopoda ask for full photo access?

To review your whole library. Limited access works too: you choose which photos to share.

How do I cancel Premium?

From your Apple ID subscriptions or Google Play subscriptions — see the steps below. Deleting the app doesn't cancel it.

Troubleshooting

I emptied the Bin but my storage didn't change.

Deleted items stay in Recently Deleted (iOS) or the gallery trash (Android) for 30 days. Empty that folder in your phone's gallery to free the space right away.

Fotopoda only shows some of my photos.

You probably granted limited access. Change it in Settings → Fotopoda → Photos (iOS) or in the app permissions (Android).

I reached the daily limit.

The free version includes 40 swipe decisions per day; the counter resets the next day. Premium removes the limit.

Premium isn't unlocked after buying.

Open the paywall and tap Restore purchases, signed in with the same Apple ID or Google account you used to buy.

I'm moving to a new phone.

Your photos move with your phone's own backup. Fotopoda's progress is stored on the device; restore Premium on the new phone with Restore purchases.

Can I export my data?

Your photos are always in your phone's gallery. Fotopoda doesn't hold any other copy of them.

How to cancel a subscription

Subscriptions are billed and managed by Apple or Google. We cannot cancel them for you.

iPhone and iPad (App Store)

  1. Open the Settings app.
  2. Tap your name, then Subscriptions.
  3. Select Fotopoda.
  4. Tap Cancel Subscription and confirm.
apps.apple.com/account/subscriptions

Android (Google Play)

  1. Open the Google Play app.
  2. Tap your profile picture, then Payments & subscriptions → Subscriptions.
  3. Select Fotopoda.
  4. Tap Cancel subscription and follow the instructions.
play.google.com/store/account/subscriptions

Deleting the app does not cancel your subscription. Cancel it in your store settings before or after deleting the app.

Refunds

Refunds are handled by the store under its own policies. App Store: reportaproblem.apple.com. Google Play: Google Play refund policies.

Report a problem

Copy this template into your email so we can help faster. Screenshots or screen recordings are very welcome.

App: Fotopoda
App version:
Device model:
OS and version (e.g. iOS 18.1 / Android 15):
What happened:
Steps to reproduce:
contact@pholarsec.com

Legal information

Fotopoda

Support and legal information

Support, privacy, terms and subscription information are always available for users and store reviewers.